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We want you to be delighted with your purchase, and we sincerely apologize if you’re not. Regardless of the reason for your dissatisfaction, we would be delighted to facilitate exchanges and returns for all items purchased from us, provided that the conditions outlined in our return policy are met.
All exchanges and returns would need to be raised within 7 days of the invoice date, and 20 days for overseas orders. For local deliveries, there is an option to exchange at our store through. All requests for returns however, would need to be strictly made online at www.safibrothers.com/contact/ for both local and overseas deliveries.
In this Policy, the terms used are defined to ensure clarity and consistency throughout the document. Words in the singular shall include the plural and vice versa, and references to any gender include all genders. The headings are for convenience only and shall not affect the interpretation of any provision. For the purposes of this Policy, “Company,” “we,” “us,” or “our” refers to Afghan E-Store, the entity responsible for operating the website and providing services to customers. “You” or “your” refers to the individual accessing or using our website, whether as a customer, visitor, or registered user. “Products” refer to any clothing, accessories, or other items offered for sale on our website. “Services” include all features, tools, and customer support provided by Afghan E-Store, including but not limited to browsing, purchasing, returns, and account management. Any references to timeframes such as “business days” refer to standard working days, excluding weekends and public holidays. By accessing or using any part of our website, you agree to the terms as defined and interpreted under this section, and these definitions apply across all other parts of our policy and terms of service documents.
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To request a refund, simply contact our customer service team via email at support@safibrothers.com within 7 days of receiving your order. Please include your order number and reason for the refund.
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
Most items are eligible for a refund if returned unused and in original packaging. However, certain personal items and clearance sales may be non-refundable.
Standard delivery typically takes 5–10 business days, depending on your location. Expedited options are also available at checkout.
Yes, once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.
At the moment, we primarily ship within the country, but we are working on expanding our delivery options internationally soon.
Yes, we offer free standard shipping on orders over $200. Shipping charges for smaller orders will be calculated at checkout.
Absolutely! You can return most items within 14 days of delivery for a full refund or exchange, provided they are in unused condition.
To start a return, please contact our support team or use the return request form on our website. We’ll guide you through the steps.
We accept major credit and debit cards, PayPal, and other secure payment options like Apple Pay and Google Pay.
Yes, we use advanced encryption and secure payment gateways to protect your personal and financial information.
Currently, we only accept one payment method per transaction. We’re working on adding more flexible options in the future.
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This is a fantastic product! I really liked it and highly recommend it. The quality is excellent, and it exceeded my expectations. I’m confident others will enjoy it just as much as I do.